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Great Customer Service To The Rescue

March 10, 2014 | By Dee Ann Rice

As many of you know I have been having problems with getting my images to appear on Facebook for quite some time now.

During this time I did everything I could think of to make them appear. I did not even know why they disappeared.

 

 

 

Facebook Open Graph

I read everything I could find on Facebook’s Open Graph which is the Facebook program that is responsible for communicating with our blogs.

No matter how much I read or studied I still did not understand Open Graph. I always felt like I was trying to learn Greek or some really difficult language.

Now I thought I did pretty well to know some HTML and I have played with PHP but Open Graph was completely over my head.

I even tried several Open Graph Plugins but they did not do the trick. My images still did not show up.

The Problem

I finally figured out how to make my images upload to Facebook with the help of Ashvini. If you do not know, Ashvini is the creator of ShareJuicePro. This is a fabulous plugin that really does work with Facebook Open Graph.

It turned out that my .htaccess file had some code in it that needed to be removed. This was code that I had not put in the .htaccess file. I am not sure how it got there but it had been place there by another program of some sort.

Once I removed the code Facebook was able to communicate with my blog and find the images. That was a huge relief.

ShareJuicePro Plugin

Then with the help of Ashvini I set up ShareJuicePro so all of the Facebook Open Graph fields were automatically filled in correctly.

I was so excited when my images started appearing again. I could not have done it without the help of Ashvini.

I would highly recommend the ShareJuicePro plugin. It actually takes the place of several plugins as it has multiple functions. One of those functions is making it easy for a blog to communicate with Facebook. Which at times seems to be a very difficult thing to make happen, at least it was for me.

Ashvini is also very helpful and really knows the meaning of customer service. Now not all of my problem was with using his plugin but he was great. He responded quickly and answered all of my questions and helped me set up his plugin correctly.

All my frustrations came to an end in a matter of a few emails.

What About You?

Have you had frustrations that were solved quickly by talking to the right person? Have you had similar difficulties with images on Facebook?

I would love to hear from you so, leave me a comment even if you have never had an experience like mine.

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If you find this post interesting or useful could you please share it with your friends. Thank you.       Share Juice Pro

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{ 12 comments… read them below or add one }

1 Adrienne
Twitter:
March 11, 2014 at 10:37 am

Hey Dee Ann,

I know how frustrated you’ve been with your images not showing up and here we thought it was something simple that we were just overlooking. Sure enough we were but in the wrong place.

As you and I have discussed, I’ve found code in my .htaccess file too that shouldn’t be there and I’m still confused as to how that even happened. I’ve also had code that I physically put there disappear so I’d love to know what ghost is messing with my file.

Ashvini is such a nice person and has helped me so much. That’s the way to have a great business when you actually care about your customers and are there to help them if needed. I’m so glad he was there for you as well and that everything is back up and running smoothly now. That’s never fun when things don’t play well together.

Glad to see you back and hope you have a great week.

~Adrienne
Adrienne recently posted…How To Use Images On Twitter And WhyMy Profile

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2 Dee Ann Rice
Twitter:
March 11, 2014 at 8:14 pm

Adrienne,

It is very frustrating when something seems so simple but I cannot figure out how to fix it.

I know you have had a lot of similar experiences and sometimes the customer service has been good, while other times it has not. It is even more frustrating when not we cannot figure out what is wrong and no one is there to help.

I am so glad that my images are showing on Facebook again. It is so nice to have my blog working properly again.

Thanks for stopping by and for your comment.

Dee Ann
Dee Ann Rice recently posted…2014 Here I Come!My Profile

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3 maxwell ivey March 11, 2014 at 6:05 pm

Hi Dee Ann; So glad to hear you solved this problem. Images are crucial to successful sharing on social media. As a blind blogger i often have struggles with social media sites with face book being the most difficult of all. I am not happy with my sharing plug in but the plug ins that offer the most features i was not able to install. And the ones I can install correctly don’t have all the networks I want. Adrienne is also a big fan of share juice pro. and considering how well her suggestion of comment love premium has worked out for me, I believe I need to put this one on my list too. by the way i entered lorraine reguly’s website because her post is about me. I hope that was okay. Thanks again and take care, Max
maxwell ivey recently posted…Interview with a Blind ManMy Profile

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4 Dee Ann Rice
Twitter:
March 13, 2014 at 12:56 pm

Max,

ShareJuicePro really is a great plugin. I love it and you cannot beat the customer service that Ashvini gives.

I cannot even imagine doing all of this blind. I have trouble doing it when I can see everything. I really admire you for what you do.

No problem putting Lorraine’s website down. I am going to go over there soon. I want to see the interview you did with her.

Thanks for stopping by and for your comment.

Dee Ann
Dee Ann Rice recently posted…2014 Here I Come!My Profile

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5 maxwell ivey March 13, 2014 at 2:06 pm

Hi Dee Ann; I’m glad that I could inspire you. I am starting to realize that not only is this the truth but it is part of the reason I was put here. And Lorraine did an amazing job getting all of that out of me. She has a real gift. And that’s on top of her writing abilities. I was thoroughly impressed with the customer support on comment love premium which also had both of your endorsements. so i will definitely put share juice pro on my shopping list. and after you read lorraine’s interview, I hope you will stop by ashley faulkes site and check out the podcast he and I did this week. Its his link i used on the comment form this time. Thanks and take care, Max
maxwell ivey recently posted…MLP 002: Building an Online Business from Scratch with Max Ivey – The Blind BloggerMy Profile

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6 Ashvini March 13, 2014 at 6:03 am

Hi Dee Ann,
Thank you once again for recommending the plugin and also for the appreciation.
I started Share Juice project to help fellow bloggers get those features which enterprise users can develop/buy but bloggers find it confusing and troublesome to implement.
I get very happy when I come to a blog which is using Share juice and I share stuff to social media using Share Juice. Add to that the awesome recommendation, its just cannot get any better.
BTW , twitter card integration is on the way. They are almost developed and I am sending it to a few users. If you want to test them, do let me know.
Thanks once again and best regards,
Ashvini
Ashvini recently posted…Does entrepreneurship really promote inequality?My Profile

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7 Dee Ann Rice
Twitter:
March 13, 2014 at 1:00 pm

Ashvini,

Adrienne told me about Twitter card and that you were working on including them in the ShareJuicePro plugin. I think that is great. I would love to help test them.

You definitely deserve all of the shout outs and recommendations anyone gives you. You have a great product and are a very giving person. I am so grateful for all of your help. I would still be struggling with Facebook if you had not come to my rescue.

Thank you Ashvini for all you do for everyone and thank you for coming to my blog and commenting.

Dee Ann
Dee Ann Rice recently posted…2014 Here I Come!My Profile

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8 Jeevan Jacob John March 15, 2014 at 5:23 pm

It’s great to have friends, right?

I have heard about so many bloggers having problems, and Ashvini helping them out (I will definitely ask him, if I have a problem. Hope he wouldn’t mind).

Anyways, I try to solve the problem myself (granted, that has landed me in trouble many times…I try again and again, instead of asking someone. In the end, the problem becomes more complicated and requires even more time/effort to solve).

Anyways, thank you for sharing this experience, Dee Ann :) Glad the problem is fixed now. Hope you are enjoying the weekend!
Jeevan Jacob John recently posted…Want to be more Creative? Just be bored!My Profile

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9 Dee Ann Rice
Twitter:
April 5, 2014 at 1:02 pm

Jeevan,

I am like that also. I tend to try to figure it out for myself and it takes me forever and ever and I still do not really figure it out or I just make more of a mess of everything.

A friend once told me to set an amount of time that you plan on spending on a problem trying to fix it yourself and if it is not fixed in that amount of time then go for help. This prevents you from spending days and weeks on a problem that is easily solved by asking.

Thanks for stopping by and for your comment.

Dee Ann
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10 Lisa
Twitter:
March 19, 2014 at 1:16 am

Dee Ann, Ashvini has been wonderful with his service. I have the ShareJuice plugin as well and needed an update. Ashivini was right there for me every step of the way. Those technical things can really get us messed up too. With everyone we do, writing, sharing and networking who really has time to learn and implement technical codes and stuff? I highly recommend ShareJuice, love the PinIt button via it too!
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11 Dee Ann Rice
Twitter:
April 5, 2014 at 1:07 pm

Lisa,

All the technical stuff just confuses me. I try to understand some of it so I can at least do somethings myself but most of it confuses me to the point that I just give up.

I am all for leaving that stuff to someone who really understands it all.

Ashvini really is great. I have only had that quality of customer service from a very few people.

Thanks for your comment and your thoughts.

Dee Ann
Dee Ann Rice recently posted…Online BillboardsMy Profile

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12 Prakash April 12, 2014 at 3:38 am

ShareJuicePro seems to be a good plugin. I have never used it but it looks nice. I will surely gonna use it. If I will be having some problem.
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